// Case Study · Hippo Plumbing and Heating
Hippo Plumbing and Heating
A plumbing and heating website that puts emergency contact, service choices and request forms close to the first screen.
24/7 emergency messaging
Plumbing and heating
Coquitlam service focus
Call and request paths
The Client
Hippo Plumbing and Heating serves Coquitlam and nearby communities with plumbing, heating, drainage and hot-water work. Emergency customers need a fast way to understand the service and reach the team.
The Problem
A customer with a leak or heating failure will often arrive on a phone and decide in seconds whether to call. The site must show the emergency option clearly while still helping non-urgent visitors find the right service and request an appointment.
What We Did
The live homepage leads with emergency plumbing and heating, a prominent phone action and a request-service form. Individual service paths cover plumbing, drainage, furnaces and water heaters; area content explains where the business works.
Visible licensing and pricing messages address common trust questions. Calls to action repeat where they are relevant, so visitors can move from a service explanation to contact without returning to the homepage.
The Result
The site gives urgent visitors a direct call route and gives planned-service customers clear navigation and a request form. This is a review of the live experience; call, lead and search-performance figures have not been supplied.
The Takeaway
A trade website should respect the urgency of the visit. When the service, area and contact action appear together, customers can decide what to do next with less friction.
Ready When You Are
Your Website Should Be
Your Best Sales Tool.
If you're a contractor, service business, or local brand in the Tri-Cities or Metro Vancouver and you want more leads — give us a call or send a message. We'll look at what you've got and tell you honestly what we think. No pressure, no pitch deck.
Based in Port Coquitlam, BC · Serving the Tri-Cities and Metro Vancouver